Use of artificial intelligence at colib

Last updated: 2026-07-21

colib uses an artificial intelligence (AI) component for specific, limited features. This page explains in simple and clear terms what these features do, which technologies are used, and how your information is protected. It complements our privacy policy.

WHAT THE AI DOES

The platform uses AI for two features: the transcription of telehealth sessions (speech-to-text) and the generation of clinical note drafts from those transcripts (generative AI).

The platform does not use AI to make automated decisions about patients: no diagnosis, no triage and no treatment decision is made by the AI.

TECHNOLOGIES USED

• Speech-to-text transcription is performed by a model running within colib's own AWS infrastructure in Canada; the audio is not sent to any third-party service.
• Clinical note drafts are generated by the Claude model (Anthropic), a generative language model, accessed through the Amazon Bedrock managed service.

THE PRACTITIONER STAYS IN CONTROL

• AI features are enabled by the clinic and triggered by the practitioner, who can choose not to use them at any time.
• The generated note is a draft: the practitioner reviews it, can edit or discard it, and remains fully responsible for the content of the record.
• Notes produced with AI assistance are marked as AI-generated in the record.
• If you have questions about a note produced with AI assistance, or wish to have it reviewed, contact your clinic; colib assists the clinic in responding.

HOW YOUR INFORMATION IS PROTECTED

• All information (audio, transcripts, notes, records) is stored at rest exclusively in Canada, in the AWS Canada (Montreal) region.
• The AI processing itself runs in memory only, on AWS infrastructure located in Canada or the United States, over encrypted connections that never cross the public internet.
• Amazon Bedrock does not store or log the content submitted to the model, does not use it to train AI models, and does not share it with the model provider: Anthropic never sees your information.
• By default, the audio recording and the transcript are deleted a few hours after the note is generated, unless the practitioner chooses to keep them in the record as an encrypted private document.

LIMITATIONS

Like any AI system, transcription and note generation can contain errors or omissions. This is why the output is always presented as a draft to be verified, and never becomes part of the record without the practitioner's review.

CONSENT

Your clinic remains responsible for informing you and, where required, obtaining your consent before using these features as part of your care.

QUESTIONS

For any question about the use of AI on the platform, contact our Privacy Officer:

Thibault Bréboin
Privacy Officer, Colib Technology Inc.
thibault@colib.io